DELIVERY, RETURN AND EXCHANGE RULES
of the Guarchibao.com online store
Effective Date: June 11, 2026
These Rules apply to orders placed on https://guarchibao.com/. Seller: Argus International LLP, BIN 251240027993, registered address: 25 Beibitshilik Street, office 207/2, Saryarka District, Astana, Republic of Kazakhstan, email: argusinternationalkz@gmail.com, telephone: +7 707 176-88-27.
Terms used in these Rules have the meanings specified in the Public Offer.
1. General provisions
1.1. These Rules form part of the Public Offer published on the Website.
1.2. The retail sale and purchase agreement is concluded only after the Buyer fully pays for the Order.
1.3. The main delivery destination is the territory of the Republic of Kazakhstan. Delivery outside the Republic of Kazakhstan is carried out to destinations available for selection on the Website.
2. Delivery
2.1. Delivery is carried out by delivery services, courier services, postal operators or other available methods indicated when placing an Order.
2.2. The Buyer specifies the exact delivery address, telephone number, email address and other information required for delivery of the Order.
2.3. The Buyer ensures receipt of the Order at the specified address or timely receives the Order at a pickup point, post office, from a courier or by another method provided by the selected delivery service.
2.4. Delivery terms are estimates and depend on the delivery address, delivery service, carrier workload, public holidays, weather conditions and logistical restrictions.
2.5. For international delivery, the Buyer independently checks the possibility of importing the Goods into the destination country and pays import duties, taxes, customs fees, clearance costs, storage costs and other payments charged in the destination country.
3. Receipt of the Order
3.1. Upon receipt of the Order, the Buyer checks the integrity of the shipping package, absence of visible damage, quantity of received Goods, compliance of the Goods with the Order, shelf life, labeling and protective elements.
3.2. If damage, signs of opening, shortage, expiry or other non-compliance is discovered, the Buyer records the issue with photographs and contacts the Seller at argusinternationalkz@gmail.com.
4. Return of Goods of proper quality
4.1. Return of Goods of proper quality is carried out after the Buyer first contacts the Seller.
4.2. Goods intended for human consumption and of proper quality are accepted for return only if the Goods have not been used, consumer packaging has not been opened or damaged, commercial appearance, consumer properties, labeling, protective elements, seals and labels are preserved, shelf life is preserved and the Buyer complied with storage conditions after receipt.
4.3. Opened Goods intended for human consumption and of proper quality are not accepted for return.
4.4. Related non-food Goods of proper quality are accepted for return within 14 calendar days from the purchase date if commercial appearance, consumer properties, seals, labels and proof of purchase from the Seller are preserved.
4.5. Return delivery costs for Goods of proper quality are paid by the Buyer.
5. Return of Goods of improper quality
5.1. Goods are considered Goods of improper quality if they have a defect, damage, expired shelf life, non-compliance with the Order, description, quantity, composition, labeling, mandatory safety requirements or documents for the specific Goods.
5.2. Upon receipt of Goods of improper quality, the Buyer contacts the Seller at argusinternationalkz@gmail.com and specifies the Order number, contact details, issue description, demand and photographs of the Goods, packaging, labeling and damage.
5.3. If a defect or other non-compliance is confirmed, the Seller replaces the Goods, reships the Goods, issues a refund, provides partial compensation or applies another method agreed with the Buyer.
5.4. Return or reshipment costs for Goods of improper quality are paid by the Seller.
6. Refunds and claims
6.1. Refunds are made by the same method used for payment after the grounds for refund are confirmed and the Goods are received by the Seller, where return of the Goods is required for verification.
6.2. The actual crediting period depends on the bank, payment system and payment method.
6.3. All claims and requests related to delivery, return, exchange or quality of the Goods are sent to argusinternationalkz@gmail.com.
6.4. If the Seller disagrees with the Buyer’s demand, the Seller sends a reasoned written response within 10 calendar days from receipt of the claim.
7. Contacts
Seller: Argus International LLP
BIN: 251240027993
Registered address: Saryarka District, 25 Beibitshilik Street,
office 207/2, Astana, Republic of Kazakhstan
Support and claims email: argusinternationalkz@gmail.com
Telephone: +7 707 176-88-27
Website: https://guarchibao.com